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Moving Information

Please fill out a Moving In/Out Form. Easily email the form using the email button at the bottom of the page. If you are unable to email the form please fax a copy to (513) 785-5799.

You will need to fill out two separate forms if moving from one BCWS service address to another.

Sellers- You will receive a final bill through the last day you own the property. Your final bill will include all open invoice balances regardless of the due date.

  • Water will automatically be shut off if the new owner’s name is unavailable. A $15 read out - turn off charge will be added to your final bill.
  • If the new owner calls in or we are provided the new owner’s information the water will be left on and a $15 read in - transfer charge will be added to the new owner’s first bill.


New Customers- We’re glad you’re here! Please visit the FAQs page to learn about billing and payment options, online account management, and important policies.

Is your home newly constructed? We have noticed that occasionally a meter pit may get covered with sod. Please verify your meter pit is not covered and the meets BCWS spec. Technicians should be able to easily locate the lid and reach the meter inside the pit for maintenance.

Are you a landlord or a tenant? See this important information.

If you need water service turned off please call our office at 513-887-3066 between 8:00am and 5:00pm Monday through Friday, excluding holidays. There is a $15 service charge for water turn-offs at owner request.

Multiple Accounts
Customers with multiple accounts may now easily manage account preferences, view invoices, and pay multiple account invoices in one transaction using one username and password. Watch this video to learn how.